With the dots and threads, we were empowered to design and build a new user-centric dashboard.
Originally, our dashboard was a haven for data and functions, designed with our internal team in mind. It was all about the work and less about the look or feel. However, as our user base began to include more clients, we realized the dashboard might be more intimidating than inviting.
But here's how we turned a challenge into a win: we took a deep dive into what users really needed and revamped our dashboard into something everyone could love.
User Need
A dashboard that’s easy to use and understand, not just for us, but for our clients too.
Business Need
Revamp the dashboard to cater to a broader audience without losing the depth needed by our internal team.
Innovate to keep current users happy and attract new ones.
Highlight
Worked closely with our team to pinpoint exactly what users wanted.
Learned from feedback and dove into user behavior studies with several stakeholders.
Found the perfect balance between functionality and simplicity.
Impact
After unveiling our new, simplified dashboard, the feedback was unanimous: it was a hit. Our clients found it inviting and easy to navigate, while our internal team still had all the functionalities they needed, just a click away in the advanced navigation. This project didn’t just change our dashboard; it improved how everyone interacts with our tool.
In essence, our new dashboard is not just a tool; it's a bridge between complexity and usability, ensuring everyone finds exactly what they need, when they need it, in a way that feels natural and intuitive.
